Shipping & Returns

Welcome to EliteAirConditioners.com! We are committed to providing you with the best shopping experience, including efficient shipping and hassle-free returns. Please review our policies below:

Shipping Policy

1. Processing Time

• Orders are typically processed within 1-2 business days after payment is received. Please note that orders placed on weekends or holidays will be processed the next business day.

2. Shipping Options

• We offer several shipping options to meet your needs. Depending on your location, these may include standard, expedited, and express shipping. Shipping times and costs vary based on your selected method and destination.

3. Shipping Confirmation & Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the delivery status of your purchase.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. From time to time, we may offer promotions that include free shipping.

5. Delivery Time

• Estimated delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited shipping options can reduce this time frame.

6. International Shipping

• We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.

Return Policy

1. 30-Day Satisfaction Guarantee

• Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for a full refund or exchange.

2. Return Conditions

• Items must be returned in their original condition, including all packaging, accessories, and documentation. Products that have been installed, used, or altered in any way are not eligible for return.
• Certain items, such as custom orders or clearance items, may not be eligible for return. Please check the product page for specific return eligibility.

3. How to Initiate a Return

• To initiate a return, please contact our customer service team at CustomerService@EliteAirConditioners.com with your order number and reason for return. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.

4. Return Shipping Costs

• The customer is responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.

6. Exchanges

• If you wish to exchange your item for a different model or size, please initiate a return first. Once we receive the original item, we will process your exchange as a new order.

7. Damaged or Defective Items

• In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and cover all associated costs.

Contact Us

If you have any questions regarding our shipping and returns policy, please don’t hesitate to reach out to us at CustomerService@EliteAirConditioners.com. Our dedicated team is here to assist you.

Thank you for shopping with EliteAirConditioners.com!